Return and Refund Policy

Return Policy for [Your Gift Shop Name]

Last Updated: 11/3/23

At Potpourri, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure your shopping experience is as enjoyable as possible.

1. Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, please ensure the following:

2. Requirements for Returns

a. Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please retain your receipt as it is essential for processing returns.

b. Original Condition: Items must be returned in their original condition, unused, and in their original packaging. Any product that is damaged, shows signs of wear, or is not in its original packaging may not be eligible for a refund.

c. Gift Cards: Unfortunately, gift cards are non-refundable.

3. Return Process

If you meet the return requirements mentioned above, you can initiate the return process by following these steps:

a. Contact Us: Please contact our customer support team at 978-400-6996 to notify us about your return. Provide your order number and details about the items you wish to return.

b. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number. This number must be clearly marked on the package you are returning.

c. Package and Ship: Carefully pack the items you are returning, include a copy of your receipt, and affix the provided RA number to the package. You are responsible for the cost of returning the items to us.

d. Return Address: Ship the package to the following address:

139 Central St., Leominster, MA  01453.

e. Insured Shipping: We recommend using a trackable and insured shipping method to ensure that your return is received safely. We are not responsible for items lost or damaged during the return shipment.

4. Refunds

Once we receive your returned items and inspect them, we will notify you regarding the approval or rejection of your refund. If your return is approved, we will process a refund to the original method of payment used for the purchase.

Please allow a reasonable amount of time for the refund to be credited to your account, as it may vary based on the payment processor and financial institutions involved.

5. Contact Us

If you have any questions or concerns about our return policy, please feel free to contact us at 978-400-6996 or info@PotpourriGiftShop.com. We are here to assist you and ensure a hassle-free return experience.